Refund policy

Last updated: April 18, 2025

Thank you for shopping with us! We take great pride in the quality, care, and hygiene standards behind each product we offer. To ensure the safety and satisfaction of all our customers, we maintain a strict no returns or exchanges policy.

Final Sale Policy

All items purchased through our store are considered final sale. For hygienic and safety reasons, we are unable to accept returns or offer exchanges on any products.

We strongly encourage customers to review all product details, including sizing, colours, and item descriptions, before placing an order. If you have any questions prior to your purchase, our team is happy toast you via email digitaldominiqueparis@gmail.com.

 

Damaged or Defective Items

While we thoroughly inspect all items before shipping, if you receive a product that is damaged or defective, please contact us within 3 business days of delivery at digitaldominiqueparis@gmail.com.

Please include the following in your message:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

Once reviewed, we will determine the appropriate solution, which may include a replacement or store credit, at our sole discretion.

Lost or Stolen Packages

We are not responsible for packages that are lost, stolen, or marked as “delivered” by the carrier. In such cases, we recommend contacting your local postal service to file a claim.

Contact Us

For any questions or concerns regarding your order or our policies, please reach out to us at digitaldominiqueparis@gmail.com. We’re here to ensure a smooth and positive experience from start to finish.

 

We appreciate your understanding and support of our hygiene-conscious practices.